Your satisfaction is our priority, and we are committed to offering you fast and efficient shipping. Below you will find all the details regarding our shipping policy:

Packaging and Preparation Times:
Once we receive your order, our team undertakes to carefully prepare it within 24-48 business hours. Please note that handling times vary from 24 to 48 hours and depend on when we receive the order. For example, if your order reaches us by 12:00 PM on Monday, 90% of the time it will be shipped by Tuesday. This same principle applies to all days of the week. Remember that shipments depart regularly from Monday to Friday.

Weekend Order Processing:
Orders placed from Thursday evening to Friday afternoon will be processed starting the following Monday. This way, we ensure that your order is prepared and shipped as quickly as possible.

Delivery Times:
Once the package has been handed over to the courier, the estimated delivery time is 24-48 business hours. 80% of shipments are delivered within 24 hours, while the remaining 20% take up to 48 hours. Please note that delivery times may vary based on distance, any extraordinary disruptions, or weather conditions. For shipments to islands, the estimated delivery time is 72-96 hours. Please note that these delivery times apply only to business days, excluding Saturdays, Sundays, and holidays.

Reliable Couriers:
To ensure a quality service, we partner with reliable couriers such as GLS Express, Bartolini Express, and SDA. You can choose the courier based on your needs and destination. Both offer standard and express services, ensuring safe and timely delivery.

Shipment Tracking:
To keep you constantly informed about the progress of your purchase, we provide shipment tracking details. You can track the status and location of your shipment using the tracking code provided.

Pickup at a Collection Point:
If you prefer to pick up your order in person, you can select a “Collection Point” when placing your order. We have over 6,000 Bartolini – Fermopoint collection points to choose from, including newsstands, tobacconists, stationery stores, and other participating businesses. Simply indicate your preference and select the collection point closest to you.

Delivery Assistance:
If you’re having trouble receiving your order, don’t worry! We’re here to help. Contact us and we’ll be happy to find an alternative solution that meets your needs.